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Pick Up The Phone To Increase Your Auto Repair Shop Profits

You may be surprised to learn just how much financial power rests in the hands of the person who answers the phone at your auto repair shop. As a shop owner, you put a lot of time into getting that phone to ring. The first phone call from a potential customer is your best chance to make a good impression. How is your business first represented to your potential patrons?

Customers needing auto repair have a sense of urgency when they make the call to your auto shop. Transportation is both a necessity and an investment; when they call your business for service, they want to know that their vehicles will be in capable hands. How is that first communicated to your potential clients? If your answering system involves an answering machine or an uninformed receptionist, you may be losing calls and clients by the day.

You may be the best shop with the most skilled mechanics in your local area, but if that is not communicated to your clients on the initial phone call, your business will suffer. The average auto repair ticket is approximately $300. If your phone answering system causes you to lose one call per day, and you are open 5 days per week, your business loses $1500 per week! This adds up to $78,000 annually!

Having a pre-determined script for any type of call that may come into your shop is an ideal way to assure that your receptionist handles inquires in a manner that will convert the call to sales, says Gerry Frank and Keith McCrone, co-owners of Automotive Profit Pro. When this is executed properly, 75% of calls can be converted into appointments.

Customers typically call auto shops for three main reasons:
1.They have a question or problem. This customer usually calls asking if you can fix their air conditioner or if you work on specific types of cars, such as, Do you work on Hondas? They want to know that you can confidently take care of whatever problem or vehicle that they may have.
2.Calling to schedule an appointment. This may be a current customer or a new prospect and they may be calling for either routine service or an emergency. It is important to determine all of the variables of the caller and help them accordingly.
3.To get an estimate. This person is usually labeled as the price shopper. Dont underestimate this caller; more often than not this customer is looking to establish a relationship with you and your auto repair shop.

Each of these phone calls is an opportunity to set an appointment and clinch the sale. Building a relationship with your potential clients as their auto care professional is established through their ability to trust you with their auto maintenance needs.

Fixing A Ford Expedition Heater Problem

Sometimes it pays to have family-level access to a mechanic. I took a trip with my wife and two kids recently (middle of March) to the San Antonio, Texas area (Boerne, specifically) to visit my in-laws down there. We thought we were going to escape the Utah winter for a week, but our luck apparently wouldn’t allow it. Along with the much-needed rain that fell in Texas while we were there, the temperatures dropped to the low 40’s. Those kinds of temperatures in Texas feel like below freezing temperatures in Utah.

During our short trips around the San Antonio area, I noticed that the temperature in the Ford Expedition we were driving seemed to be the same chilling temperature as the outside air. At first I thought my wife’s family was just so averse to Texas’ summer heat that they preferred to stay as cold as they could as long as they could. The short trips around San Antonio were bearable anyway, so I didn’t complain.

Then we took a trip to Houston. After a short while, I noticed that everyone in the car was trying to find ways to get warm. My mother-in-law apologized that the heater hadn’t been working for the previous month or so. When she asked for some gloves to keep her hands warm on the cold steering wheel, I figured it was time to go into troubleshooting mode. I messed with the dials on the console for awhile with no success. Then I opened the owners manual and read for awhile, finding no tips for what to do if your Ford Expedition’s heat fails to work. I finally removed the temperature control dial to see if something was preventing the air from switching to hot from cold. Still nothing obvious stood out. Instead of dismantling the car from the inside out, I decided to call my dad, who is a mechanic.

He told me that the first thing to check when an automobile’s heater isn’t working is the coolant level. For some reason beyond my automotive expertise, if there isn’t enough coolant (water, antifreeze, or a combination of the two) in a car’s cooling system, the heat won’t work. My mother-in-law’s Expedition helped us find that out the hard way. I asked her if she’d had her oil changed recently, and she showed me the sticker that indicated she had. I then asked if, during the oil change, the quick lube worker had checked the fluid levels on her car. She didn’t know for sure what was done to her car during the oil change, so we decided to have a look at our next stop. By that time, we were tired of switching the defrost off each time we were too cold to stand it any longer, then switching it back on when the windshield became too fogged up to see outside the car.

After eating lunch at a Whataburger in some town that’s about the halfway point between San Antonio and Houston, I refilled my soda cup with water, and I poured it into the coolant reservoir on the driver’s side of the car. I tried to access the radiator cap, but apparently the designer’s of the Ford Expedition don’t want people accessing the radiator cap without at least a few handy tools, which is a few more than what I had. After emptying a quart or so of water into the coolant reservoir, I went back into the restaurant to get more. My father-in-law (who had been following behind us in another car), recognizing me as the “Wannabe Mechanic” practicing my automotive skills on a substantial investment of his, asked me what I was doing. I explained what the Online Mechanic had suggested, and he asked me to make sure I was putting in a mixture of half antifreeze / half water, as recommended for most cars.

Since Whataburger doesn’t have a mixture of half antifreeze / half water at its soda refill station, I had to cross the street to a service station and pick some up there. I brought the coolant back to the Whataburger parking lot, emptied it into the coolant reservoir, and watched it drain down into wherever it drains. (I’m guessing it goes into the radiator.) I then cranked up the car and turned on the heat. Voila! We had heat.

If you run into the same problem, I’d suggest you try what I did, except much earlier. Apparently there are lots of people who bring their automobiles into repair shops after having endured significant periods of freezing only to learn that their coolant was low. The simple addition of antifreeze and water could fix the problem.

Auto insurance Lansing must approach the reputed company who cares for its customers

To check if the insurance company provides service 24/7 is quite important before selecting the company. One of the most important points to be considered when selecting an auto insurance policy. According to most of the people the best insurance company is the one that offers high prices for policies and claims. One needs to keep few of the points in mind before selecting an auto insurance policy. The vehicle owners could consider auto insurance at an affordable price without compromising the quality of the service. The rates of the insurance policy depend on the age, gender and the records of the individual purchasing the auto insurance. when the insurance company finds that the driver’s record is accident free then the amount paid towards the insurance policy is high when compared to the one where the records of the drivers who have driving accident is quite low. the insurance companies does not want to offer policies to the customers who are prone to accident more frequently because the longer the duration of the time the driver does not met with an accident, there are higher chances that the amount that will be paid for the auto insurance every month would be low.

Insurance is also a kind of investment so take the wise decision:

Most of the people hop between the different insurance companies because of the reason that they are not happy with the services and the coverage of the policies provided by the auto insurance company. This is permissible to be with the one where one finds satisfaction and comfort. However when one stick to the same insurance company and renewing it from time to time will benefits its customer in getting higher discount rates. So it very important to find the best suitable auto insurance lansing company in the beginning itself. As hoping from one company to another would spoil the record. One needs to do some research when find the insurance company at the initial stage. Make a list of the things one would want there insurance company would cover so that one will not have any problem with it later. Find the most reputed and the experienced insurance company who is customer centric and takes interest in doing the business with full trust. When one holds more than one vehicle it is recommended that they insured the vehicle with the same insurance company. To get higher discounts.

Author :- Mony Alva is a professional writer, presently writing for Lansing Insurance Agency

End Of Financial Year New Car Sales

The end of the financial year is an excellent time to buy an automobile. That is the time of year when automobile manufacturers and dealerships are willing to make the best deals. Many offer deals at the end of the financial year they would not consider doing anytime else. No manufacturer wants to have vehicles returned to them unsold. No automotive dealership wants the previous year’s model sitting on the lot when the new models are being released. For this reason the end of the financial year is a great time for consumer to purchase cars.

Each year vehicle dealerships receive a certain allotment of new vehicles. Generally these vehicles have all the latest refinements so their prices are usually high. Many consumers love to be the first person to own certain vehicles. These are the people who flock to the dealerships at the beginning of the financial year. Businesses that lease fleets of vehicles also get them at the beginning of the financial year. For the person looking for a good deal that would be the wrong time to attempt to buy a vehicle. The dealers are excited about the new vehicles and businesses and certain individuals want them the moment they roll off the production line. New car sales soar as consumers are intrigued by the car brochures promising all manner of benefits.

When the financial year comes to an end there tends to be a number of unsold new cars sitting idle. The savvy buyer knows this and understands the dealership is desperate to unload its old inventory to make room for the new models waiting to arrive. The year-end buyer can choose from low mileage, well maintained fleet vehicles, slightly older trade-ins, demonstration models with many great accessories and very low mileage and brand new models from the year which is coming to an end. It’s a buyer’s market and they can often negotiate very favourable terms.

Whether they are looking for small cars, new cars, slightly used ones or anything in between, a customer’s best bet is to wait until the end of the financial year. They may be able to make straight cash deals or combine a trade-in with some cash and get a brand new model. Dealerships and their finance companies are often ready to offer generous financing terms and may even be willing to work with people who do not have perfect credit. For the vehicle dealership the whole focus at the end of the financial year is to move cars and make money.

New car sales make a car dealer look good. Manufactures love a car dealership that is able to sell all or most of their allotment of new cars. The ability to sell new vehicles whether they are small cars, light trucks or sport utility vehicles based on the photos and descriptions in the car brochure is invaluable. To maintain this reputation car dealerships are almost willing to give cars away at the end of the financial year.

Ford Figo – Legend Of B-segment Hatchback

From the launch of Ford Figo in the month of March this year, Figo has been strengthening the position it holds out there of Indian Automobiles. This is a truth which might be further explained by the reserving determine of 25,000 and the automotive has reached the milestone of a hundred in a day. The Ford Figo is eager to get whatever they can from the conditions prevailing in the markets. The Ford Figo comes without any purpose on a particular sort of buyer and this could easily be seen the growth which the automobile has achieved in several levels of the markets in India. The Ford Figo is repeatedly getting optimistic progress concerning the market shares and is growing with time. So what makes the Ford Figo a profitable automotive in India? That is what we might be talking about in this article.

The first thing which makes Ford Figo an fascinating car and a gorgeous one as effectively is that it continues the legacy which it holds in the platform of all the cars from it which can be particularly designed for India. Like all of the previous automobiles from Ford, the Figo isnt a bit totally different on this scenario. Approaching to the construction of the automobile, the automobile has been blended up with some Kinetic Design Cues and this looks really good on the car, growing the wonder it holds. Ford Figo has got about 84 prototype mules which have been constructed for it. Out of these, 64 have been made in India. This makes the prices on the automobile lower and tends to achieve more gross sales than ever before. The performance check and every part which were carried out by Ford had been finished in accordance with the Indian conditions resulting Figo to be designed in the best? Indian? Ways. All this being accomplished, Ford has left no stones unturned to make Figo a market success.

Discussing the looks of the car right here, I’d say that the automotive has been really athletic and handsome in its look and the toning achieved with the body together with the design cues is perfect. With all this, the automobile seems to be actually good-looking and appealing at its first look. This further increases the curiosity of people in the automotive that performs well and appears good as well. Approaching to the engine, the automobile has a 1.2-Litre Engine which has been designed jointly with Mazda. The engine supplies sufficient power to the automotive and the long stroke cylinder dimensions makes the automotive fairly well on the torque side making it a very good possibility in the traffic circumstances which are faced in India. Now everyone would like something that goes based on the traffic situations in his/her nation, this is exactly what Ford Figo provides in India. Ford Figo has the petrol and diesel engine and both have been spectacular underneath totally different driving conditions. The driving expertise of Ford Figo is very nice and the trip is really firm. Additionally, the steering works quite nicely with great efficiency. All the very best that you would be able to expect from a trip will be found in Ford Figo, so why shouldnt it be successful?